Refund Policy
At The Royal Ascot Holiday Home, we strive to ensure that our guests have a pleasant and seamless experience. However, we understand that plans may change. Below is our return policy to guide you through the process:
Eligibility for Returns
Returns or cancellations are eligible under the following conditions:
- Reservations canceled within the stipulated time frame as per our cancellation policy.
- Booking modifications that lead to a refund, as agreed upon during the modification process.
Refund Process
If your cancellation qualifies for a refund, here are the details of the process:
- Refunds will be credited to your bank account within 7-10 business days.
- Any applicable transaction or processing fees incurred during the reservation will not be refunded.
- In case of any delays beyond the specified timeframe, please contact our support team for assistance.
Non-Refundable Bookings
Some reservations may fall under a non-refundable category, including special promotions or last-minute bookings. Please review the terms and conditions during the booking process to confirm the refund eligibility for your specific reservation.
Contact Us
For any queries or concerns regarding your refund, please contact us at:
Email: support@royalascotholidayhome.com
Phone: +91 77739 36551